No-show policy

If the professional doesn't show up for a booked visit, your money is protected and the refund is automatic. Here's exactly how it works.

When you can report a no-show

• Bookings with an agreed clock time: from 30 minutes after the scheduled start.
• Flexible-time bookings (or no agreed clock time): from 22:00 on the scheduled day — the professional has the whole day.
• The professional may just be delayed — consider sending them a message in chat first.

What happens next

• The professional gets a 15-minute window to respond.
• If they check in at your address (GPS-verified), the claim is dismissed and the booking continues.
• If they don't, the booking is cancelled and your full payment — including the service fee — is refunded automatically within minutes. You can also confirm the no-show yourself to skip the wait.
• While a claim is open, the payment is frozen: nothing is released to anyone.

Projects

Multi-day project work has no automatic no-show — material runs, traffic and supplier holds cause too many legitimate early delays. If a phase is genuinely off track, open a dispute and we'll mediate.

For professionals

A confirmed no-show is recorded against your account. If you're on site, check in with GPS — that's what clears a claim.