Community guidelines and anti-discrimination policy

Casamigo works because strangers trust each other with their homes and their work. These guidelines protect that trust.

Never allowed

• Using the service for anything illegal.
• Harassing, threatening, or discriminating against other users.
• Circumventing the payment system to avoid fees.
• Posting false, misleading, or defamatory content.
• Creating multiple accounts to evade a suspension.
• Casamigo is for adults: you must be 18 or older.

How moderation works

Automated filters block a limited list of clearly abusive content at posting time, and contact details in chat are masked before a booking exists. Human admins review reported content and are the only ones who can remove content or suspend accounts — no account restriction is decided solely by automation.

If your content is removed or your account is restricted, you receive the specific facts, the ground for the decision, and how to appeal: open Support and choose "Appeal a platform decision". A human who did not take the original decision reviews it and replies with reasons.

Reporting

Anyone — with or without an account — can report content they believe is illegal or inappropriate on our report page. We confirm receipt, review the notice, act without undue delay and tell you the outcome.

Consequences

Breaking these rules can lead to content removal, pausing of direct booking, or account suspension — with pending payouts forfeited to the extent permitted by law. Every decision comes with reasons and a route to appeal.