Browse the Help Center
Policy Center
Your rights, our terms, and how we keep Casamigo safe — all in one place.
Trust and security
How we keep Casamigo safe — and what to do when something isn't right.
Identity and verification policy
How we verify the people on Casamigo — phone numbers, payout identity checks and business details.
Community guidelines and anti-discrimination policy
The behaviour we expect from everyone on Casamigo, and what is never allowed.
Report content
Flag illegal or inappropriate content. No account needed.
Contact support
Reach the Casamigo team — we reply to every message.
Frequently asked questions
Quick answers about booking, paying and how jobs work.
Legal resources
The documents and policies that govern how Casamigo works.
Legal conditions
Policies
Payment policy
When you're charged, who holds the money while a job runs, and when the professional is paid.
Cancellation and refund policy
How cancelling a booking works and what is refunded, for both sides.
No-show policy
What happens if the professional doesn't show up for a booked visit.
Service fees and price transparency
The fees Casamigo charges, how they step down on larger jobs, and where you see them before paying.
Reviews policy
Who can leave a review, when, and the rules that keep reviews honest.
Right of withdrawal
Your 14-day withdrawal right as a consumer, and the model withdrawal form.