During and after the job
Updated: 2026-07-27
From the professional's arrival to your review — how a job runs on Casamigo.
During the job
The professional checks in at your address with GPS, takes a before-photo to start and an after-photo when the work is done. The photos belong to the booking and serve as evidence if anything is disputed.
Approving the work
Once the job is marked done, you have 24 hours to approve or raise an issue. If you do nothing, the payment releases automatically — project phases give you 7 days.
If something isn't right
- Open a dispute within 24 hours of completion, before the payment releases — it then stays on hold.
- The professional can propose a partial refund; you have 48 hours to accept or decline, and support mediates if you don't agree.
- If the professional never showed up, the no-show flow refunds you in full automatically.
Reviews
After a completed job, both sides can rate each other on quality, communication and punctuality. You can edit your review for 30 days and delete it at any time.
This article explains how Casamigo works in plain language. The Terms of Service are the binding agreement — if anything here differs from the Terms, the Terms apply.