← Back to CasamigoLast updated: 2026-04-16

Terms of Service

These Terms of Service ("Terms") form a binding contract between you and Casamigo AS ("Casamigo", "we") and govern your use of the Casamigo mobile application and website ("the Service"). By creating an account, you accept these Terms.

1. What Casamigo is

Casamigo is an online marketplace. We connect homeowners ("Homeowners") looking for home-service work with independent professionals ("Providers") who offer such services. Casamigo is notthe provider of the services advertised. The contract for any job is between the Homeowner and the Provider directly; Casamigo's role is limited to facilitating that contract, handling payments, and offering dispute resolution tools.

2. Eligibility

  • You must be at least 18 years old and able to enter legally binding contracts in Spain.
  • Providers must be legally authorised to carry out the services they offer — typically as autónomo (self-employed) or through a registered company — and compliant with Spanish tax and social security obligations.
  • You may not use the Service if you are on any sanctions list or if your account was previously terminated for a serious breach.

3. Account registration

You must provide accurate information when creating an account and keep it up to date. You are responsible for all activity under your account and for keeping your password safe. Notify us at support@casamigo.app of any suspected unauthorised access.

4. How jobs work

  1. A Homeowner posts a job describing the work.
  2. Providers submit bids with price and estimated time.
  3. The Homeowner accepts one bid. This forms a contract directly between Homeowner and Provider, on the price and scope they agreed.
  4. Payment is held by our payment partner (Stripe) until the job is confirmed complete.
  5. The Provider checks in at the job site and completes the work.
  6. Both parties review the result. Payment is released to the Provider upon Homeowner confirmation, or automatically after 24 hours.

5. Payments, fees and taxes

  • Homeowners pay the agreed price plus a 5% service fee.
  • Providers receive the agreed price minus a 13% commission.
  • All payments are processed by Stripe. Casamigo never sees your card details.
  • Providers are responsible for declaring and paying Spanish VAT (IVA, 21%) and income tax on their earnings. Casamigo transmits payout information to EU tax authorities under DAC7.
  • Prices shown include VAT where applicable.

6. Cancellation and refunds

A full Cancellation Policy is available in the app at booking time. The following principles apply when a Homeowner cancels a paid booking:

  • More than 24 h before start: full refund to the Homeowner, including the Casamigo service fee. Funds return to the original card within 5–10 business days (Stripe processes the refund).
  • Between 2 h and 24 h before start: the Homeowner receives a 75 % refund of the job price. The remaining 25 % is paid to the Provider as compensation for the late cancellation. The Casamigo service fee (5 %) is non-refundable in this tier — it covers payment processing, escrow, and dispute mediation infrastructure.
  • Less than 2 h before start: no refund. The Provider keeps the full amount as compensation for the confirmed booking.
  • Provider cancels: the Homeowner receives a full refund including the service fee. Repeated provider cancellations may lead to account suspension.
  • Provider no-show: the Homeowner can raise a claim 30 minutes after the booked time (or at 22:00 on the scheduled day for flexible-time bookings). After a 15-minute response window for the Provider to justify presence, the booking is cancelled and fully refunded.
  • Right of withdrawal (Spanish consumer law, art. 103.m TRLGDCU): by accepting a bid you expressly consent to the service starting before the 14-day withdrawal period ends and acknowledge that you lose that right once the service has been performed. The cancellation policy above remains the contractual route to undo a booking within its stated windows.

Casamigo reserves the right to issue discretionary refunds outside this policy — for example, in disputes where our mediation team finds in favour of the Homeowner, or where the failure is attributable to Casamigo (technical issues, incorrect matching, etc.).

7. Disputes

If you are not satisfied with a completed job, you may open a dispute within 24 hours of completion. Casamigo reviews the evidence — photos, GPS check-in, chat history — and may issue a partial or full refund at our reasonable discretion. Our decision is based on the available evidence and our published policies.

8. User conduct

You agree not to:

  • Use the Service for anything illegal.
  • Circumvent our payment system to avoid fees.
  • Harass, threaten, or discriminate against other users.
  • Post false, misleading, or defamatory content.
  • Scrape, copy, or reverse-engineer the Service.
  • Create multiple accounts to evade a suspension.

Breach of these rules may lead to immediate account suspension and forfeiture of pending payouts to the extent permitted by law.

9. Provider obligations

  • Perform work diligently, safely, and in accordance with applicable laws.
  • Hold all required licences, permits, and insurance for the services offered.
  • Declare income and pay taxes in Spain correctly.
  • Respect Homeowners' property and privacy.
  • Complete the Stripe identity verification before receiving payouts.

10. Ratings and reviews

Both parties may leave a rating and written review after a job. Reviews must be honest, based on actual experience, and not contain personal attacks, hate speech, or revealing personal data of the other party. We may remove reviews that violate these rules.

11. Automatic translation

Casamigo provides automatic translation of chat messages and job descriptions using Google Cloud Translation to help users who speak different languages communicate. Translations are generated by machine and may not be perfectly accurate. Casamigo does not guarantee the correctness of any translation. For important details — such as pricing, schedules, or specific instructions — users should verify directly with the other party. You can always view the original text alongside the translation in the app.

12. Content and intellectual property

You retain ownership of the content you upload (photos, descriptions, messages). You grant Casamigo a worldwide, non-exclusive, royalty-free licence to host, display, and use that content as necessary to operate the Service. The Casamigo name, logo, and software are our property.

13. Limitation of liability

Casamigo provides the Service on an "as is" basis. We do not warrant the quality of work performed by Providers or the behaviour of Homeowners. To the maximum extent permitted by Spanish law, Casamigo is not liable for indirect, consequential, or special damages. Our total liability to you is limited to the greater of (a) the fees you paid us in the past 12 months, or (b) €100. Nothing in these Terms limits liability that cannot be limited under Spanish law (e.g. for death, personal injury caused by our negligence, or fraud).

14. Indemnification

You agree to indemnify Casamigo against claims arising from your breach of these Terms, your violation of law, or your interactions with other users.

15. Termination

You may close your account at any time from your profile. We may suspend or terminate your access for serious breach, fraud, or where required by law. Pending bookings and obligations survive termination.

16. Governing law and jurisdiction

These Terms are governed by Spanish law. Consumer Users may bring claims in the court where they reside. Business Users (Providers acting in their professional capacity) agree to the exclusive jurisdiction of the courts of Madrid, Spain.

17. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced in the app and by email at least 30 days before taking effect. Continued use of the Service after the effective date means you accept the new Terms.

18. Contact

Questions? Email support@casamigo.app.